Free shipping
Shipping is free on every order, worldwide. Every order includes a tracking number.
Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You receive a confirmation email when your order is placed and a second email with your tracking number when it ships.
Estimated delivery time
Delivery takes about 13–17 business days. Delivery times are estimates and may be longer during holidays or because of customs delays.
Customs, duties and taxes
International orders may be subject to import duties and taxes charged by your country's customs. These charges are not included in our prices and are paid by the customer.
Lost or damaged packages
If your tracking has not been updated for 15 days, or if your order arrives damaged, contact us at kataglow.help@gmail.com with your order number and photos. We will send a replacement or issue a refund.
Address changes
Please double-check your address at checkout. Contact us within 12 hours of ordering if you need to change it.